Address
HFR8+735, Solarium, Guanacaste Province, Costa Rica
Work Hours
Monday to Friday: 8AM - 4PM
Operating in Costa Rica,
We’re A Performance Based Customer Experience & Sales Center
See how we can help you with sales, customer service, and more.
Innovate, Communicate, Elevate
What we do
As an international BPO service provider – we specialize in supporting our clients reach their goals in sales, customer service, and more.
Telemarketing Sales
If you have a product or service you want to sell - let our sales team help you with your sales goals.
Lead Filtering
Let us handle incoming call traffic, filter and qualify the leads, to provide you with "ready to use" leads.
Customer Service
Billing, common problems, and more. Our services include a customer service team for your business.
Customer Relations
Have an existing client base? Let us help manage users with exclusive offers and upgrades for increased retention.
Cross & Up Selling
Interested in having ready to go programs that can be sold to your user base? We can provide profitable solutions.
Surveys & Feedback
Looking to conduct surveys or user feedback? Let us help with assisting your research needs.
Your Business Center Solution.
Why Work With Us?
Our service center is held to a high international standard with our clients to provide a high performing center for your business needs.
Expertise & Experience
We have the industry expertise and expertise to carry out your call center business process services.
Customized Solutions
We can customize solutions to fit you needs that may involve the use of different information technologies or digital tools.
Compliance & Ethical Standards
Strict compliance and the utmost ethical standards are enforced in conducting our services.
Our Focus
As a new leader in the BPO space, our focus is to meet the needs of our clients with:
Clear & Open Communication
Mandated Performance Standards
Leading Call Center Agents to Support You
Quality Assurance Monitoring & Reporting
Omnichannel Center Support
Specialized Client Services
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Some Insights
Here are some key insights on the global call center industry that showcases the scale of services conducted across the globe.
Global Market Value
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AI Market Value by 2027
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Active installs
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What people say about us
Here are some words from our employees or clients
"Colleagues are not just coworkers; they're friends who support each other. They invest in its employees, offering continuous training and development opportunities that make a huge difference.
Patricia Muller
Agent
“Working at this company has been an incredible journey. The supportive work environment and collaborative team spirit have made each day fulfilling. From day one, I felt valued and appreciated.”
Mikal Douza
Agent
“I've done business with dialworx and the results speak for themselves. Our partnership has truly added value to us. If you're looking for a reliable and client-focused partner, I wouldn't hesitate.”
Daniel Meoff
IT Contractor